:root{--bg-primary:#f4f6fa;--bg-secondary:#eaecf0;--bg-card:#fff;--border-glass:#eaecf0;--border-glass-focus:#d81b60;--accent-glow:linear-gradient(135deg, #d81b60, #ff5c8d);--accent-pink:#d81b60;--accent-pink-light:#d81b600f;--text-primary:#101828;--text-secondary:#344054;--text-muted:#667085;--bubble-user:linear-gradient(135deg, #d81b60, #f06292);--bubble-assistant:#f2f4f7;--font-heading:"Outfit", sans-serif;--font-body:"Plus Jakarta Sans", sans-serif;--shadow-premium:0 8px 30px #1018280d;--shadow-glow:0 4px 12px #d81b6033;--shadow-glow-cyan:0 0 15px #d81b6026;--transition-smooth:all .25s cubic-bezier(.25, .8, .25, 1)}*{box-sizing:border-box;outline:none;margin:0;padding:0}body{background-color:var(--bg-primary);color:var(--text-primary);font-family:var(--font-body);justify-content:center;align-items:center;min-height:100vh;display:flex;overflow-x:hidden}.glow-bg{filter:blur(100px);z-index:1;pointer-events:none;opacity:.35;border-radius:50%;position:absolute}.glow-1{background:radial-gradient(circle,#d81b6014 0%,#0000 70%);width:350px;height:350px;animation:20s ease-in-out infinite alternate orbFloat;top:-80px;left:-80px}.glow-2{background:radial-gradient(circle,#00f2fe0d 0%,#0000 75%);width:450px;height:450px;animation:25s ease-in-out infinite alternate-reverse orbFloat;bottom:-120px;right:-120px}.glow-3{background:radial-gradient(circle,#d81b600f 0%,#0000 70%);width:400px;height:400px;animation:18s ease-in-out infinite alternate orbFloat;bottom:10%;right:-80px}@keyframes orbFloat{0%{transform:translate(0)scale(1)}to{transform:translate(60px,40px)scale(1.1)}}.app-container{z-index:2;justify-content:center;align-items:center;width:100%;height:100vh;padding:20px;display:flex;position:relative}.hidden{display:none!important}.splash-screen{z-index:5;width:100%;max-width:480px;animation:.5s cubic-bezier(.16,1,.3,1) forwards fadeIn;position:relative}.splash-card{background:var(--bg-card);border:1px solid var(--border-glass);box-shadow:var(--shadow-premium);border-radius:20px;padding:40px 35px}.splash-header{text-align:center;margin-bottom:35px}.logo-container{font-family:var(--font-heading);letter-spacing:3px;align-items:center;margin-bottom:15px;font-size:24px;font-weight:800;display:inline-flex}.logo-text{background:linear-gradient(90deg, var(--text-primary) 30%, var(--accent-pink) 100%);-webkit-text-fill-color:transparent;-webkit-background-clip:text}.logo-dot{color:var(--accent-pink);text-shadow:0 0 10px #d81b6033}.splash-header h1{font-family:var(--font-heading);letter-spacing:-.5px;color:var(--text-primary);margin-bottom:12px;font-size:26px;font-weight:700}.splash-header p{color:var(--text-secondary);font-size:15px;line-height:1.6}.session-form{flex-direction:column;gap:22px;display:flex}.input-group{flex-direction:column;gap:8px;display:flex}.input-group label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.8px;font-size:12px;font-weight:700}.input-group input{width:100%;color:var(--text-primary);font-family:var(--font-body);transition:var(--transition-smooth);background:#fff;border:1px solid #d0d5dd;border-radius:10px;padding:13px 16px;font-size:15px}.input-group input:focus{border-color:var(--accent-pink);background:#fff;box-shadow:0 0 0 4px #d81b601f}.phone-input-wrapper{align-items:center;display:flex;position:relative}.phone-prefix{color:var(--text-muted);pointer-events:none;font-size:15px;font-weight:500;position:absolute;left:16px}.phone-input-wrapper input{padding-left:32px}.input-hint{color:var(--text-muted);font-size:11px;line-height:1.4}.btn{font-family:var(--font-heading);cursor:pointer;transition:var(--transition-smooth);border:none;border-radius:10px;justify-content:center;align-items:center;gap:10px;padding:14px 24px;font-size:15px;font-weight:600;display:flex}.btn-primary{background:var(--accent-pink);color:#fff;box-shadow:var(--shadow-glow)}.btn-primary:hover{background:#c21252;transform:translateY(-1px);box-shadow:0 6px 16px #d81b6059}.btn-primary:active{transform:translateY(0)}.btn-primary:disabled{color:#98a2b3;box-shadow:none;cursor:not-allowed;background:#eaecf0;transform:none}.btn-primary:disabled:hover{box-shadow:none;background:#eaecf0;transform:none}.btn-secondary{color:var(--text-secondary);background:#fff;border:1px solid #d0d5dd}.btn-secondary:hover{background:#f9fafb;border-color:#c0c5cd}.divider{text-align:center;color:var(--text-muted);align-items:center;margin:5px 0;font-size:13px;display:flex}.divider:before,.divider:after{content:"";border-bottom:1px solid #eaecf0;flex:1}.divider span{padding:0 10px}.chat-screen{z-index:5;width:100%;max-width:950px;height:85vh;animation:.4s cubic-bezier(.16,1,.3,1) forwards fadeIn;position:relative}.chat-wrapper{background:var(--bg-card);border:1px solid var(--border-glass);width:100%;height:100%;box-shadow:var(--shadow-premium);border-radius:20px;flex-direction:column;display:flex;overflow:hidden}.chat-header{border-bottom:1px solid var(--border-glass);background:#fff;justify-content:space-between;align-items:center;padding:16px 24px;display:flex}.assistant-profile{align-items:center;gap:15px;display:flex}.avatar-container{width:44px;height:44px;position:relative}.avatar-glow{background:var(--accent-pink);filter:blur(2px);opacity:.15;border-radius:50%;width:100%;height:100%;position:absolute;top:0;left:0}.avatar-fallback{background:var(--accent-pink-light);width:100%;height:100%;font-family:var(--font-heading);color:var(--accent-pink);z-index:2;border:1.5px solid #d81b6026;border-radius:50%;justify-content:center;align-items:center;font-size:15px;font-weight:700;display:flex;position:relative}.status-indicator{z-index:3;border:2px solid #fff;border-radius:50%;width:10px;height:10px;position:absolute;bottom:1px;right:1px}.status-indicator.online{background-color:#10b981;box-shadow:0 0 6px #10b981}.profile-info h2{font-family:var(--font-heading);color:var(--text-primary);margin-bottom:2px;font-size:16px;font-weight:700}.profile-status{color:var(--accent-pink);font-size:11px;font-weight:600}.header-actions{align-items:center;gap:18px;display:flex}.session-display{flex-direction:column;align-items:flex-end;display:flex}.session-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;font-size:10px}.session-val{color:var(--text-secondary);font-size:13px;font-weight:600}.btn-exit{color:var(--text-muted);cursor:pointer;width:38px;height:38px;transition:var(--transition-smooth);background:#fff;border:1px solid #d0d5dd;border-radius:10px;justify-content:center;align-items:center;display:flex}.btn-exit:hover{color:#d92d20;background:#fef3f2;border-color:#fecdca}.chat-messages{scroll-behavior:smooth;background:#fcfdfe;flex-direction:column;flex:1;gap:18px;padding:24px;display:flex;overflow-y:auto}.chat-messages::-webkit-scrollbar{width:6px}.chat-messages::-webkit-scrollbar-track{background:0 0}.chat-messages::-webkit-scrollbar-thumb{background:#e4e7ec;border-radius:4px}.chat-messages::-webkit-scrollbar-thumb:hover{background:#d0d5dd}.system-message{color:var(--text-muted);text-align:center;background:#f9fafb;border:1px solid #f2f4f7;border-radius:20px;align-self:center;padding:6px 16px;font-size:11px}.message-bubble{max-width:72%;padding:12px 16px;font-size:15px;line-height:1.5;animation:.3s cubic-bezier(.16,1,.3,1) forwards bubbleAppear;position:relative}@keyframes bubbleAppear{0%{opacity:0;transform:translateY(10px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.message-bubble.user{background:var(--bubble-user);color:#fff;border-radius:16px 16px 4px;align-self:flex-end;box-shadow:0 2px 8px #d81b601f}.message-bubble.assistant{background:var(--bubble-assistant);color:var(--text-primary);border:1px solid #eaecf0;border-radius:16px 16px 16px 4px;align-self:flex-start}.message-bubble.assistant p{margin-bottom:6px}.message-bubble.assistant p:last-child{margin-bottom:0}.message-bubble.assistant strong{color:var(--text-primary);font-weight:700}.message-bubble.assistant ul,.message-bubble.assistant ol{margin:6px 0 6px 18px}.message-bubble.assistant li{margin-bottom:3px}.typing-indicator{align-self:flex-start;margin-bottom:8px;margin-left:24px}.typing-bubble{background:var(--bubble-assistant);border:1px solid #eaecf0;border-radius:16px 16px 16px 4px;align-items:center;gap:4px;padding:10px 16px;display:inline-flex}.typing-bubble .dot{background:var(--text-muted);border-radius:50%;width:6px;height:6px;animation:1.4s ease-in-out infinite both typingBounce}.typing-bubble .dot:first-child{animation-delay:-.32s}.typing-bubble .dot:nth-child(2){animation-delay:-.16s}@keyframes typingBounce{0%,80%,to{opacity:.3;transform:scale(0)}40%{opacity:1;transform:scale(1)}}.chat-input-area{border-top:1px solid var(--border-glass);background:#fff;padding:16px 24px 20px}.chat-form{transition:var(--transition-smooth);background:#fff;border:1px solid #d0d5dd;border-radius:12px;align-items:flex-end;gap:15px;padding:6px 6px 6px 14px;display:flex}.chat-form:focus-within{border-color:var(--accent-pink);box-shadow:0 0 0 4px #d81b601f}.chat-form textarea{resize:none;color:var(--text-primary);font-family:var(--font-body);background:0 0;border:none;flex:1;max-height:120px;padding:8px 0;font-size:15px;line-height:1.5}.chat-form textarea::placeholder{color:var(--text-muted)}.btn-send{background:var(--accent-pink);color:#fff;cursor:pointer;width:40px;height:40px;transition:var(--transition-smooth);box-shadow:var(--shadow-glow);border:none;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.btn-send:hover{background:#c21252;transform:scale(1.02)}.btn-send:active{transform:scale(.96)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@media (width<=768px){.app-container{padding:0}.splash-card{border:none;border-radius:0;flex-direction:column;justify-content:center;height:100vh;padding:30px 20px;display:flex}.chat-screen{max-width:100%;height:100vh}.chat-wrapper{border:none;border-radius:0}.chat-header{padding:12px 16px}.chat-messages{padding:16px}.message-bubble{max-width:82%}.chat-input-area{padding:12px 12px 16px}}.agent-select-dropdown{width:100%;color:var(--text-primary);font-family:var(--font-body);cursor:pointer;transition:var(--transition-smooth);appearance:none;background:#fff url("data:image/svg+xml;utf8,<svg fill='%23667085' height='24' viewBox='0 0 24 24' width='24' xmlns='http://www.w3.org/2000/svg'><path d='M7 10l5 5 5-5z'/><path d='M0 0h24v24H0z' fill='none'/></svg>") right 16px center no-repeat;border:1px solid #d0d5dd;border-radius:10px;padding:13px 16px;font-size:15px}.agent-select-dropdown:focus{border-color:var(--accent-pink);box-shadow:0 0 0 4px #d81b601f}.agent-selector-wrapper{align-items:center;display:flex}.header-agent-select{color:var(--text-secondary);font-family:var(--font-body);cursor:pointer;transition:var(--transition-smooth);appearance:none;background:#fff url("data:image/svg+xml;utf8,<svg fill='%23667085' height='20' viewBox='0 0 24 24' width='20' xmlns='http://www.w3.org/2000/svg'><path d='M7 10l5 5 5-5z'/><path d='M0 0h24v24H0z' fill='none'/></svg>") right 8px center no-repeat;border:1px solid #d0d5dd;border-radius:8px;padding:8px 32px 8px 12px;font-size:13px;font-weight:600}.header-agent-select:hover{background-color:#f9fafb;border-color:#c0c5cd}.header-agent-select:focus{border-color:var(--accent-pink);box-shadow:0 0 0 3px #d81b6014}